Refund Policy

Right of Withdrawal

As a consumer, you have a 30-day right of withdrawal when shopping with us. The withdrawal period expires 30 days after the day you receive your item. This means you have 30 days from delivery to notify us that you wish to cancel your purchase.

Once you have informed us of your decision to withdraw, you have 14 days to return the item to us. You are responsible for covering the return shipping costs, and you are liable for any damage that may occur during transit.

For more details, please refer to our Terms and Conditions.

Refunds & Exchanges

We care about our customers and want you to have a great experience with us. That’s why we stand behind all of our products and offer a 100% satisfaction guarantee. This means you can try MagicWall™ risk-free to see if it’s right for you.

If, for any reason, you are not satisfied with your purchase, you have 30 days from the delivery date to initiate a return. If 30 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.

To start a return, please contact us at info@nordicplaycompany.dk. We will provide you with the necessary instructions to complete your return. Our team requires a copy of your order confirmation in order to process the return.

Shipping (Returns)

To return your product, please follow the return instructions outlined in our Terms and Conditions. You are responsible for paying the costs associated with returning your item.

We recommend using a trackable shipping service when returning your package. We cannot guarantee that we will receive your returned item.